Return conditions

If you are unhappy with your purchase at Mirle and Tess you can easily return your items to Mirle and Tess. If you would like to return your items your return should be accompanied by a note with our return form. The form can be requested by email at hello@mirle-and-tess.com or can be downloaded here.

Please make sure we receive the completed form and return items from you within 14 days of receipt of your items.  Returns can only be accepted if they are returned in a new and unwashed condition and must still have original labels and tags attached. Please note that hygienic products such as our pacifiers, teethers and bathcare products cannot be returned if they have been opened and the seals are broken.

How to return

Please send your return to the address mentioned on the form as soon as possible and ultimately within 14 days after having notified us of the return. We recommend that you carefully wrap your items and use registered delivery. Mirle and Tess does not cover the cost of postage, taxes, customs or import fees for returning items. Please make sure to mention 'return' on the customs form if returning from outside the EU. If any costs will be incurred by Mirle and Tess for a return these costs will be deducted from the refundable amount of the return. If you pay with paypal in our store your return postage costs may be refunded by paypal, please check www.paypal.com for the conditions. Mirle and Tess cannot accept liability for lost or damaged items during the return process. If you return your total order also shipping costs if charged will be refunded.

Exchange

Exchanging an item for another item is not possible. In that case the order will be refunded (if you return your total order also shipping costs if charged will be refunded) any new items can be bought in the online store.

Refund

Your refund will be processed as soon as possible and ultimately within 14 days after receipt of the returned items.